Help

Questions and answers

1. I'm having problems displaying the new site.

Make sure that you are using a supported browser.

Try uninstalling any browser add-ons.

Check the speed of your connection.

2. I keep getting JavaScript error messages.

You need to ensure that JavaScript is switched on.

How to do this in Internet Explorer:

  1. From the Tools menu select Internet Options.
  2. From the Security tab set the security level to Medium. JavaScript will automatically be enabled.
  3. If you wish to have more control over your security settings, select the Custom security level and click on Settings. Scroll down to the bottom of the settings window and ensure that Active scripting is enabled.

How to do this in Firefox:

  1. From the Tools menu select Options.
  2. From the Content tab make sure the Enable JavaScript checkbox is ticked.

How to do this in Safari:

  1. From the Safari menu select Preferences.
  2. From the Security tab make sure the Enable JavaScript checkbox is ticked.

You will need to look at your browser's help to see how to do this on other browsers.

3. The data are out of date.

You need to refresh your page.

4. How do I clear my browser's cache?

Every web browser stores information on recently or regularly visited web pages to improve the browser's performance, and this may include images and other downloaded content on the computer. This storage space is called the browser's cache. Clearing it occasionally or regularly can protect your privacy with regards to login details and passwords; free-up valuable space in your computer, or occasionally solve problems with time sensitive data loading incorrectly. See www.wikihow.com/Clear-Your-Browser's-Cache about clearing cache in various browsers.

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